Dentist Wheeling

Dear Galaxy Dental Family,

I wanted to take a moment to personally reach out to you. Over the past several months, I have heard your concerns and listened to the feedback you have shared about your experiences at Galaxy Dental. I know that some of you have been frustrated by difficulty reaching our office, communication issues, insurance concerns, and the overall management of the practice. I want you to know that I heard you.

As your dentist, your experience matters to me. Providing quality dental care is only one part of what makes a great dental office. You should also feel welcomed, respected, informed, and confident that someone is there to help when you need us.

Because of your feedback, we have made some important changes. We have brought on a new, seasoned Office Manager with extensive experience in dental operations, insurance, billing, and patient care. Her focus is on improving the way our office operates and, most importantly, improving the experience our patients have when they call, visit, or need assistance.

We have also added two new front desk team members who are currently training with us. Both speak Russian and Ukrainian, which will allow us to better communicate with and serve more of our patients and families.

There is still a lot of work happening behind the scenes, and we have many exciting improvements coming to Galaxy Dental. We are working to improve communication, make insurance questions easier to navigate, strengthen our front office, and create a more organized and welcoming experience for every patient who walks through our doors.

I understand that changes like these take time, and I also understand that trust has to be earned. We are not asking you to simply take our word for it. We want to show you through our actions.

To those of you who have continued to trust us with your dental care, thank you. To those who may have stepped away because of a past experience, I understand, and I hope that one day you will consider giving us another opportunity. We would truly appreciate the chance to show you the changes we are making.

Galaxy Dental is here, we are listening, and we are committed to doing better for our patients and our community.

Thank you for allowing me and my team to care for you and your families. We look forward to a new chapter at Galaxy Dental and, most importantly, to earning your trust back.

With sincere gratitude,

Dr. Zhana Krasyuk